Introduction

• Your right to know. The following Policy explains the types of personal information we may keep and how it is stored.  However, should you have questions, you are welcome to contact us.  (See contact information in the Policy.)
• Your right to delete. Should you purchase a product from us, we are required to keep basic information about the transaction.  However, you may otherwise request at any time to have your contact information deleted and be removed from any customer list.
• Your right to opt-out of the sale of personal information. We do not sell your information to anyone, so you do not need to opt-out.  The only third parties we share your information with are business partners or shippers who need the information to complete a purchase for you.
• Your right to non-discrimination for exercising any of the above rights. You will not be penalized in any way for exercising your rights regarding data privacy.

HandiTrailers Privacy Policy
HandiTrailers is a business name of HandiTrailers. This Privacy and Security Statement describes the privacy practices of HandiTrailers (“our”, or “we”). It applies to our interactions with our customers and visitors, including, but not limited to:

• Use of our websites, including mobile websites
• Visits to our stores or attendance at one of our events
• Use of our applications for mobile phones, tablets or other smart devices
• Phone and email communications
• Social media interactions on our websites and other third party websites like Facebook, YouTube and Twitter
• Viewing our online advertisements or emails

Information We Collect

Contact information
We may collect the names and user names of our customers and other visitors. Additionally, we may collect your purchase history, billing and shipping addresses, phone numbers, email addresses, and other digital contact information. We may also collect information that you provide us about others.

Payment information
When you make a purchase we collect your payment information, including information from your credit or debit card, check, PayPal account or gift card.

Returns information
When you return a product to our stores or request a refund or exchange, we may collect information from you to help prevent fraud.

Demographic information
We may collect information about products or services you like, reviews you submit, or where you shop. We might also collect information like your age or gender.

Location information
If you use our mobile websites or applications, we may collect location data obtained from your mobile device’s GPS. If you use our websites, we may collect location data obtained from your IP address.

Other information
If you use our websites, we may collect information about the browser you are using. We might track the pages you visit, look at what website you came from, or what website you visit when you leave us. We collect this information using the tracking tools described here.

How Information is Collected
We collect information directly from you. The following are a few examples of when we collect information from you:

• During website or survey registration
• In connection with an online or in-store purchase
• If you use an online forum, submit a question or answer to our Product Q & A or provide us with comments or reviews
• If you upload a photo or other digital content through one of our websites or applications
• If you register for a warranty program
• If you participate in a sweepstakes or contest
• If you rent equipment or vehicles or request warranty or other information
• If you return a product or use a rebate
• If you request we send you an electronic copy of your in-store receipt
• In connection with your interactions with us as a registered user of our websites

We Collect Information from you Passively
We may use tracking tools like browser cookies, flash cookies, and web beacons.

We collect information from Affiliates of HandiTrailers
We may get information about you from a company under common control with HandiTrailers (our “Affiliates”).

How We Use Information
We use the information we collect for our business purposes, including: to respond to your questions and requests.

Examples include:

• Fulfilling orders or providing services
• Entering you into a sweepstakes or sending you prizes you might have won
• Registering you for a particular website or extended warranty service or providing you with information regarding such services
• Responding to a product or service review

By submitting reviews and comments, you grant to HandiTrailers the right to use, reproduce, distribute, publish, publicly display and create derivative works from your review and comments.

To Improve our Products and Services
The information you provide will be used to make improvements to our website, products and services.

To Look at Website Trends and Customer Interests
We might use your information to customize your experience with us.

For Security Purposes
We may use your information to protect our company, our customers, or our websites. For example, we might use cameras in our stores to track store traffic.

For our Marketing
In certain circumstances, we may send you communications about special HandiTrailers promotions or offers. For example, if you have registered on a website and indicated you want to receive this information or if you gave us your information in one of our stores. We may also notify you of new website features or product and service offerings. If permitted, we may also send information about offers from our Affiliates and other companies we think you might find interesting. By submitting reviews and comments, you grant to HandiTrailers the right to use, reproduce, distribute, publish, publicly display and create derivative works from your review and comments. To manage our communications with you, follow the instructions in the Your Privacy Preferences section below.

To Communicate with you About your Account or our Relationship
We may contact you to tell you about changes to this Privacy and Security Statement, the Terms of Use of our websites or mobile applications, or changes to any of our programs in which you might be enrolled. We may also tell you about issues with your orders or if there is a product recall.

For Other Uses We May Disclose to You

Information Sharing
We may share your information for our business purposes and as legally required or permitted, including: with third parties who perform services on our behalf. We share information with our service providers, such as our delivery service providers who ship and deliver your online orders. We might also authorize our service providers to collect information on our behalf. Some service providers may be located outside of the United States. We might also share information with the vendors and manufacturers of our products and services to respond to your reviews and questions.

With a Successor to All or Part of our Business
With any successor to all or part of our business. For example, if all or part of our business is sold we may sell our customer list as part of that transaction.

With our Business Partners
For example, we might share information with one of our Affiliates or a business partner who is running a joint promotion with us or who provides a product or service in partnership with us.

To Protect Us
For example, we will disclose information if we suspect fraud. We will also share information as part of an investigation or in response to a court order or subpoena.

At your Direction
For example, if you ask us to provide your information to a third-party to facilitate the resolution of a dispute.

Our Sites and Children
Our websites and mobile applications are not created for children. To our knowledge we do not collect information online from children under 18. If you are a parent or guardian and think we have information about your child, please email customer.service@handitrailers.com To learn more about how to protect your child online, visit the FTC’s website. You may also want to read the helpful information about children and privacy that the FTC provides by clicking here.

Security
When you place orders on our websites, all of your order information, including your credit card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our websites from capturing and viewing your personal information.

While we use industry standard means to protect our websites and your information, the Internet is not 100% secure. The measures we use are appropriate for the type of information we collect. We cannot promise that your use of our websites or mobile applications will be completely safe. We encourage you to use caution when using the Internet. Online access to your personal information is protected with a password you select. We strongly recommend that you do not share your password.

Links
Our websites contain links to third party websites. If you click on one of those links, you will be taken to websites we do not control. This Privacy and Security Statement does not apply to the information practices of those websites. You should read the privacy policies of other websites carefully. We are not responsible for third party websites.

More Questions?

If you have additional questions you can call us at 262-671-5000, or reach us by email at customer.service@handitrailers.com or you can write to us at:

HandiTrailers
Attention: Privacy Official Customer Care
2730 S Sylvania Ave
Sturtevant, WI 53177

Changes to this Privacy and Security Statement

Effective Date: January 1, 2004
Last Revision Date: August 2021

From time to time we may change our privacy policies. We may notify you of any material changes to our Privacy and Security Statement by posting an updated copy on our website. Please check our website periodically for updates.

HandiTrailers Terms of Service

Access to and use of this HandiTrailers site is subject to the following terms and conditions and the laws of the United States of America.

Copyright
Copyright© HandiTrailers 2020-2024. All rights reserved. All copyright and other intellectual property rights in all text, images, sound, software and other materials on this site are owned by HandiTrailers and Affiliates or are included with permission of the relevant owner.

You are permitted to browse this site and to reproduce extracts by way of printing, downloading to a hard disk and by distribution to other people but, in all cases, for non-commercial, informational and personal purposes only. No reproduction of any part of the site may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or site, whether in hard copy or electronic format, including posting to any other site. No other license or right is granted.

Trade marks
All trade marks displayed on this site are either owned or used under license by HandiTrailers and Affiliates.

Content
The information on this site has been included in good faith but is for general informational purposes only. It should not be relied on for any specific purpose and no representation or warranty is given as regards its accuracy or completeness. Neither HandiTrailers nor any Affiliates shall be liable for any loss, damage or expense arising out of any access to or use of this site or any site linked to it including, without limitation, any loss of profit, indirect, incidental or consequential loss.

All comments, suggestions, graphics, ideas (including product and advertising ideas), and other information or materials you submit to HandiTrailers through this web site will become and remain the exclusive property of HandiTrailers, including any future rights associated with such submissions, even if these terms and conditions are later modified or terminated. This means that you disclaim any proprietary rights in such submissions, and you acknowledge HandiTrailers’ unrestricted right to use them (or materials or ideas similar to them) in any medium, now and in the future, without notice, compensation or other obligation to you or any other person. It also means HandiTrailers has no obligation to keep your submissions confidential.

We reserve the right to make any changes and corrections to this site as and when we consider it appropriate and without notice.

Linked notices
At various points throughout the site you may be offered automatic links to other internet sites relevant to a particular aspect of this site. This does not indicate that HandiTrailers or Affiliates are necessarily associated with any of these other sites or their owners. While it is the intention of HandiTrailers that you should find these other sites of interest, neither HandiTrailers, nor Affiliates, nor their or their Affiliates’ officers, employees and agents shall have any responsibility or liability of any nature whatsoever for these other sites or any information contained in them, none of which have been verified or endorsed by HandiTrailers or Affiliates. If at any time you find that you have accessed another site you may return to this site by clicking on the “backwards” arrow, or by keying in the domain address of HandiTrailers.